For us to provide the highest level of service to our customers, it is crucial that their orders are delivered quickly. However, factors outside of our control may delay the delivery time. The following instructions will help you understand our delivering procedures.
- A confirmation email will be sent to you as soon as your order is processed, giving you peace of mind that your payment was successfully received. Please check your order details if you did not receive this notification.
- Pre-made letterman jackets take 14-18 business days to arrive at the provided address.
- Creating a unique design for a specific client always takes more time.
- Please make sure that the address you provide is correct so that your package can be delivered on time.
- We guarantee that you will be informed of any changes made to the status of your order so that you always know where your order is currently.
- Our professional delivery services will call you before bringing the package.
- Just give us a call if you were out of town when the package was scheduled to arrive, and we’ll arrange for another delivery as soon as possible.
- So that there is no misunderstanding, please read our policies carefully before placing an order.
The speed and reliability with which an online store delivers packages to their customers is critical. That’s why Letterman Jacket has partnered with some of the best shipping companies in the world to ensure that your jacket order will arrive quickly and safely. We rely on the following companies for shipping services:
- DHL EXPRESS
- USPS / USPS+
- NTL EXPRESS
- APX LOGISTICS
Before placing an order with us, please make sure you fully understand our shipping policies, as outlined below.
- As soon as we receive your order confirmation, we will begin working on your jacket and send it to the address you provide as soon as it is completed.
- Assuming no unforeseen complications arise, we aim to get all orders shipped out to customers within 14-18 business days.
- More time and money are needed to develop a product that is customized to the individual needs of each customer.
- Every time you give us a deadline, we’ll do our best to beat it. There may be a time when you need to be patient with us or our partner.
- If you want your order delivered somewhere specific, please be as detailed as possible.
- We’ll do our best to get your order to you as soon as possible, but sometimes delays are inevitable due to factors beyond our control. Thank you for your understanding.
We receive hundreds of emails daily, so please bear with us as we read and respond to each one. Our response time could be up to 12 hours because of this.